A qualified person customer service site staff to develop good quality, customer service representative because the site is business, corporate image on the Internet, the following EC-off through the camp Xiao Bian gave you talk about how to communicate with customers. 1, enhanced teamwork site customer service staff to be calm and treat the problem, we must first learn to enhance the sense of team development, in the exercise again and again, you can slowly understand the importance of teamwork. 2. Even without smiling face to face communication with customers, but be sure to keep smiling, you can keep a good attitude, customer service will work to show patience and positive. 3. Good communication skills training is a good basis for interpersonal communication skills, and when talking with customers, to demonstrate a sincere and friendly, in order to sell products to promote the brand. 4, learn patience customer service staff will face different types of customers every day, some customers and good attitude, some customers are impatient, which requires patience customer service, EC business customer experience through small series to remind the customer service staff at thousands of different types of customer service Wan do not work against each other. In addition, companies want to grab customers, we must first think how to manage and maintain customers, EC help businesses manage customer relationships accumulate customer information that can really help enterprises to consolidate existing customers, acquire new customers, EC business passengers pass also allows enterprises also through appropriate channels to communicate with customers in a timely manner, yes, every potential customer. If a large enterprise customer base, the more you should use EC-off through the camp to manage maintenance and follow-up, do not miss each potential customer, the sales staff to help reduce the work, companies can not only maintain a good quality objective existence of households, but also for the sales staff strengthen management. For more information, please visit: http: //www.shecqq.com unified national hotline: 400-651-6662